Microsoft’s Mobile Device Management Intune is an enterprise multiple device for an organization where users have encountered multiple issues, including being unable to get connected to email and VPN service. These problems occur after updating the Samsung device to Android 12.
Why? Samsung devices after the Android 12 update have problems with Microsoft Intune Microsoft confirms and acknowledges the issue: apps that have been updated to OneUI 4.0 based on Android 12 lose access to the certificate required to run the app.
Users received popup messages showing “can’t find server” in Gmail and “unable to find certificate” in AnyConnect VPN.
How to resolve the Gmail “Can’t find server” error.
Microsoft officially shared the troubleshoot to fix the issue. For this, users need to reinstall the portal app, which will request a new certificate upon its launch.
How to fix the AnyConnect “Unable to find certificate” error on a Samsung device.
You need to request a new certificate in order to keep running the application. So let’s check it out.
- Open Device Settings.
- Head over to your work profile.
- Go to apps, and then find AnyConnect VPN.
- Next, tap on Storage, and from there, clear the data and cache.
- That’s it.
So once you finish, you can manually request a new certificate. Microsoft’s and Samsung’s are working on patch updates. You can expect it to be fixed with the next update.
Hopefully, this article remains helpful for you and you have successfully rectified it on your device. Thanks for being with us. We would like to know your valuable opinion and feedback. If there is any query, please shareit with us in the comments section below.
