Troubleshooting List of Problems with their Solutions: Freezing Fitbit Charge 5 & common Fitbit problems and how to fix them.

An American Consumer Electronic and fitness company serving the globe for the last 16 years has made a lot of improvements. Initially, they came up with a Fitbit Tracker that attracts a lot of users. Fitbit is known for its distance tracking, heart rate monitor, sleep tracking, and other health-conscious activities. If I say for fitness tracking then Fitbit has no alternative to surpass. From the initial product, developers made such achievements that today they have more than 100 million registered users with 13 million added every year.

However, Fitbit Charge 6 has launched today with lots of advanced features. But even though we can leave the preceding model that is Fitbit Charge 5. Since this variant has a lot of new things added such as EDA scan, ECG, Longer battery life, and more. In the initial days, it came with no issues but later on showcasing a lot of issues. And even the new mod has arrived today but still they are stuck with Charge 5 issues. So, here we will let you know the solutions to all those issues.

List of problems with their Solutions: freezing Fitbit Charge 5

Whether we talk about pricing or features on all aspects Fitbit Charge 5 presumes the best deal. The reason is, as compared to its previous model, this variant seems much more different from a usual Fitbit product. See, being a member of the Fitbit Product line it is obvious it has sleep, tracking, and heart monitoring. and similar features that they give from their starting days. But Fitbit Charge 5 uplifts the company by introducing EDA scans and ECGs for which you pay enough amount to hospitals. 

But who knows that such an advanced product can showcase multiple issues that even developers tired to respond to them. However, it does not mean developers do have not to give any solution. They have given but all that are ambiguous for a newbie. So, do not worry as we have gone through all those problems that are commonly found. And on that note, we tried to find the best solution for each of them. So, let’s take a look at all of them and try to stop the unusual freezing of Fitbit Charge 5.

App and service issues

This is one of the common issues that almost every Fitbit Charge 5 user is facing. Here when the user raises a support request, the system is not responding to their request. For this, the most functional solution is to simply go through other mediums to contact developers, either you can social media or through other means.

Syncing issues

The Fitbit Charge 5 seems syncing issues which means the data stored on it does not update on a real-time basis. Also, some data gets left to update with the actual one. For this thing, You can first restart the Fitbit and restart the sync so

that it will not freeze and start working again. To restart, swipe down from the clock screen >> settings >> restart the device.

Time and clock issues

This is a such issue where the Fitbit 5 does not show the correct time even after manually setting the correct time. However, it is set to correct for some time. You can fix this problem by either re-configuring the time settings or resyncing the Fitbit Charge 5. To resync, force stop the Fitbit app >> open the Fitbit app on your Phone >> enable Bluetooth>> pair it with the Fitbit.

Screen issues

When the user does the usual task over Fitbit Charge it shows the screen stuck on a particular point. However, developers acknowledged that and said to resync the device for a fresh connection. If you are also getting this issue then first restart your Fitbit Charge 5 and start a fresh connection to resync it again and continue the flow of fun.

Notification issues

When any message came over your phone, usually Fitbit Charge 5 showcases that notification on its screen. But some users do not get a notification on their Fitbit. For this thing, you should check the notification settings of that app from settings. If that is correct then resync the Fitbit for a fresh connection so that it starts notifying on every message or call.

Charging issues

Ideally, there could be an issue with your charging cable but some users claim the issue is still arising. For this thing, you should update your Fitbit Charge 5 to the latest version so that it will function with full strength. To update it, simply open the Fitbit app >> tap the today tab >> Your profile picture >> tap the update button. Following this, it will start updating and soon it will update the charging issue will fix.

Quick View and tap recognition issues

With this issue, the user has a problem with the Quick view pane. When the user taps on it, it does not show any response and seems like the Fitbit charge 5 got frozen. To fix this thing, simply remove your device from it and restart it to Fitbit to arrange a new connection with it. So, that it will not stuck and start functioning when you tap the quick view option.

Update issues

As above we said the updating Fitbit Charge 5 can fix your issue. But remember what happens if your Fitbit is stuck while updating. For this thing, the only solution is to restart the Fitbit Charge 5 and do a fresh connection with your device. So that it will work more perfectly and not mess up with internal processing. From now, the updating issues on your Fitbit also remove.

To sum up, Fitbit Charge 5 is not a defective product as being a machine it happens some issues. Which, we have mentioned all the common issues that arise when using Fitbit. Even after this list if there is any other issue like alarm, ECG or any other then simply restart your Fitbit and do a fresh connection. Additionally, you can raise a support request to get things resolved. Or if anyone has a query with the above guide then ask them all below.

Frequently Asked Questions